Terms & Conditions
All orders ship from the Wornstar Clothing Headquarters, Lake In The Hills, IL, USA. All orders placed on this site are subject to product availability and will be shipped according to Wornstar Clothing shipping policies. We will process your order once payment is received. Stage Clothing orders are hand made and take on an average 2-4 weeks to ship out, but it could be longer depending on availability of materials to produce the item and work load in the custom studio at time you place your order. If you have an important event and need your item rushed please contact us at firstname.lastname@example.org to make sure we can meet your date. All custom work must be pre-paid in full before any work is begun.
We are not responsible for lost, stolen, or damaged packages. If you require special services such as faster shipping method, signature upon delivery, insurance, please contact us at email@example.com prior to placing your order to make payment arrangements for those services.
Processing and Shipping times
Orders for in stock items usually ship in 1-2 business days. Orders for in stock items placed by 11am CT during weekdays usually ship same day. When you place your order, please allow time for processing in addition to the time it takes for the package to get to you once it has shipped. Once your order is shipped you will receive an email with any tracking information available - you can check order status by logging into your account. Please be sure that you correctly type your email when signing up for an account or placing your order.
Keep in mind that shipper service guarantee are suspended if delays are caused by bad weather or other disasters. We cannot refund shipping fees if your package arrives late due to any shipping delays along the package route. We cannot refund shipping fees if your package does not arrive or is delivered to another address due to customer mistyping their own information upon ordering.
We may not be able to ship to hotels, some mail forwarders and/or PO boxes depending on the location or if there are known issues with the location. Shipping may not be available to all locations.
Wornstar Clothing ships via USPS (United States Postal Service) and FedEx. USPS is traditionally cheaper than other shipping options and does not provide detailed tracking information. If you require other shipping via UPS or other method, please email firstname.lastname@example.org prior to placing your order to organize shipping.
We do not offer drop shipping or blind shipment.
USPS Priority Mail is guaranteed (up to $50) and trackable. Priority mail can take up to 3-5 business days, in the US, once shipped. USPS does not guarantee delivery times.
All of the quoted transit times are in business days, and do not include weekends, US holidays, etc.
International orders are shipped using USPS which is the US Postal Service of FedEx. For postal orders, the packages are handed off to your country's postal service for 'door-to-door' delivery.
Priority Mail Express International Service comes with tracking and is insured. It is more expensive but has expedited brokerage which means your package will zip through customs and has the added protection of $100 free insurance coverage. We've rarely had an express package lost (although sometimes it will be returned if the destination address is wrong), and it is recommended for international packages.
You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods. All international shipments are eligible for these fees. There is no way for Wornstar (the shipper) to predict your country's customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your country's postal system may charge you. There are some services that can estimate the duty/taxes, while they're not 100% accurate they can be helpful (Duty/Tax Calculator). Keep a printout of your email receipt as you may have to send a copy to your customs office. If you do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc - we cannot issue any refunds.
Our shipping system is completely automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as "gift", "sample", "educational" or lower the values.
All prices are in US Dollars (USD). Prices subject to change without notice.
WE CAN ONLY ACCEPT RETURNS/EXCHANGES FOR MERCHANDISE PURCHASED ON WORNSTAR.COM
For all other purchases, please contact the company where you originally purchased the item. Wornstar.com cannot accept returns/exchanges for items purchased at Wornstar retail dealers. Wornstar retail dealers cannot accept returns/exchanges for items purchased online at Wornstar.com or from any other online or third party Wornstar clothing resellers.
Clearance items are NOT returnable, exchangeable or refundable.
Gift Cards are NOT returnable, exchangeable or refundable.
Stage Wear are considered specialty items and are not refundable or exchangeable for any reason. Please be sure to check our size chart for sizing questions or email us at email@example.com with any questions you may have prior to your purchase.
Conditions for returns/exchanges:
• All items must be returned in a new, unworn, and unwashed condition and pet hair and smoke free. All original tags and accessories, patches, accents, embellishments, buttons, zippers, etc. must still be attached.
• If you believe you have received a defective item, please contact us within 5 business days of the original shipment date. We cannot be responsible for items damaged in shipping or by recipient.
Wornstar Clothing does not accept items back for refunds – only exchanges. There are 3 reasons why we will accept an exchange:
1. The item is the wrong size
2. The wrong item was shipped
3. The item was defective
If we shipped you a defective item, you must notify us within 5 business days of receiving the item in order to qualify for an exchange. If you do not provide us with proper notification within the allotted timeframe, we will not authorize your exchange. We do not refund shipping costs on exchanges unless we made a processing error. If we do make an error, we will refund your shipping costs up to $9.99 USD. All returns for exchanges are to be packed in the original packaging we shipped the items to you if available. Please include the original invoice (photocopy is ok) with the reason for exchange written on the invoice. We are not responsible for lost, stolen, or damaged packages. Once your package has been received and is processed you will be notified via email when it's shipped back to you. You are responsible for any shipping costs back to us including insurance. Custom items are not refundable. Please ask any questions prior to purchasing your item at firstname.lastname@example.org.
Please follow our return guidelines shown above when returning your product for exchange. Please note on the packing slip the item you are exchanging, the desired item, and the reason for exchange. For best results, please contact our customer service at email@example.com so we may assist you in getting the correct size or item. Our stock changes frequently, contacting us prior to your exchange is the best way to insure we have your desired exchange item in stock.
• Exchanges must be initiated within 5 business days of delivery date.
• The customer pays for shipping of the exchange back to our warehouse.
• We are not responsible for loss/damage in shipment. Please insure your items.
• Exchanges are shipped back to the customer using ground shipment.
• Shipment of your exchanged merchandise from our warehouse is paid by you unless we made a processing error.
Send your return or exchange to:
9240 Trinity Drive
Lake In The Hills, IL 60156
We do not refund original shipping costs on returns or exchanges.
About Stage Wear and Chop Shop Items
Stage Wear Items
Stage wear items are made with new and salvaged materials. Creases, folds, rips, tears, distressing, grit, paint, fraying, fading, dye color variations, and other imperfections that add age and character to our stage wear, are either existing or intentional to make the garment appear worn in and tour worn. We are proud of every item that leaves our shop. Each item is individually made at time of order ensuring a unique, one of a kind look for each one. All sizes are approximate, we do offer custom tailoring upon request for an additional fee (professional measurements are required). Custom pants pictured in our web store are 34" inseam. If length alterations are being made to the pants you purchased, it will effect the final look of your pants. It may also effect the style of the pants. Please review the sizing chart prior to your purchase. Any custom items take a minimum of two weeks. Average production time is four weeks. Some items can take longer depending on complexity of your item and availability of materials to complete your project. This timeframe does NOT include shipping times. Your item goes into production when your order is placed. Custom made items are not refundable for any reason. If you have a specific date that you need your item, please email firstname.lastname@example.org (extra fees may apply).
Chop Shop Items
Chop Shop garments are customized versions of garments that you supply. When sending your own garment, please be sure that the size, material, style, cut, and base color of the garment that you are sending is what you want. Alterations to size, material, style, cut, and base color are not included in the cost. All supplied garments are subject to review by the Wornstar Chop Shop team for usability. Currently, we can accommodate up to pants size 40 and vest size 52. Due to the nature of this service, your final garment will vary slightly from those pictured. Chop Shop items are not refundable for any reason.
Conditions of Use
Product Display and Display Colors The Wornstar site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.
Errors on Our Site
Prices and availability of products and merchandise are subject to change without notice. Errors will be corrected where discovered, and Wornstar reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Wornstar will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
Online prices, offers and selection may vary from our retail store and are subject to change.
Sales Tax Policy
Wornstar is required to collect sales tax in Illinois at the rate in effect at the time of shipping your order. The state tax rate will be calculated during the ordering process.
Web Site Tampering
Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited. Users may not modify, remove, delete, augment, or in any way change the content of the Wornstar web site. Content included on or comprising the Wornstar site including information, data, software, photographs, typefaces, sounds and other material is protected by copyright, trademark, patent or other proprietary rights.
Limit of Liability
The Wornstar web site is provided on an “as is” and “as available” basis. The owners of Wornstar cannot warrant that use of the Wornstar site will be uninterrupted or error-free. Every effort is made to be sure the content of the Wornstar web site is accurate and complete. However, the owners of Wornstar do not warrant the accuracy, integrity or completeness of the content provided. No oral advice or written information given by Wornstar or its Associates shall create a warranty. Under no circumstances shall the owners of Wornstar or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Wornstar site, including but not limited to reliance by you on any information obtained from the Wornstar site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. Any user hereby acknowledges that this paragraph shall apply to all content and merchandise.
Users age 13 or under
The Wornstar site is intended for use by individuals 13 years of age or older. Children under the age of 13 should get the assistance of a parent or guardian to use this site. Wornstar is concerned about the safety of our children when they use the internet. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13. If we become aware that a subscriber is under the age of 13, we will remove his or her personal information from our files.
Paying for Your Order
You may pay for your orders with major credit cards issued in the United States of America. Currently, we accept Visa® MasterCard® Discover Card® American Express® and PayPal.
Validating Your Order
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment and shipping address.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Wornstar reserves the right at any time after receipt of your order to accept or decline your order for any reason.