All orders ship from the Wornstar Clothing Headquarters, Lake In The Hills, IL, USA. All orders placed on this site are subject to product availability and will be shipped according to Wornstar Clothing shipping policies. We will process your order once payment is received. Stage Clothing orders are hand made and take on an average 2-4 weeks to ship out, but it could be longer depending on availability of materials to produce the item and work load in the custom studio at time you place your order. If you have an important event and need your item rushed please contact us at firstname.lastname@example.org to make sure we can meet your date. All custom work must be pre-paid in full before any work is begun.
We are not responsible for lost, stolen, or damaged packages. If you require special services such as faster shipping method, signature upon delivery, insurance, please contact us at email@example.com prior to placing your order to make payment arrangements for those services.
Processing and Shipping times
Orders for in stock items usually ship in 1-2 business days. Orders for in stock items placed by 11am CT during weekdays usually ship same day. When you place your order, please allow time for processing in addition to the time it takes for the package to get to you once it has shipped. Once your order is shipped you will receive an email with any tracking information available - you can check order status by logging into your account. Please be sure that you correctly type your email when signing up for an account or placing your order.
Keep in mind that shipper service guarantee are suspended if delays are caused by bad weather or other disasters. We cannot refund shipping fees if your package arrives late due to any shipping delays along the package route. We cannot refund shipping fees if your package does not arrive or is delivered to another address due to customer mistyping their own information upon ordering.
We may not be able to ship to hotels, some mail forwarders and/or PO boxes depending on the location or if there are known issues with the location. Shipping may not be available to all locations.
Wornstar Clothing ships via USPS (United States Postal Service) and FedEx. USPS is traditionally cheaper than other shipping options and does not provide detailed tracking information. If you require other shipping via UPS or other method, please email firstname.lastname@example.org prior to placing your order to organize shipping.
We do not offer drop shipping or blind shipment.
USPS Priority Mail is guaranteed (up to $50) and trackable. Priority mail can take up to 3-5 business days, in the US, once shipped. USPS does not guarantee delivery times.
All of the quoted transit times are in business days, and do not include weekends, US holidays, etc.
International orders are shipped using USPS which is the US Postal Service of FedEx. For postal orders, the packages are handed off to your country's postal service for 'door-to-door' delivery.
Priority Mail Express International Service comes with tracking and is insured. It is more expensive but has expedited brokerage which means your package will zip through customs and has the added protection of $100 free insurance coverage. We've rarely had an express package lost (although sometimes it will be returned if the destination address is wrong), and it is recommended for international packages.
You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods. All international shipments are eligible for these fees. There is no way for Wornstar (the shipper) to predict your country's customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your country's postal system may charge you. There are some services that can estimate the duty/taxes, while they're not 100% accurate they can be helpful (Duty/Tax Calculator). Keep a printout of your email receipt as you may have to send a copy to your customs office. If you do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc - we cannot issue any refunds.
Our shipping system is completely automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as "gift", "sample", "educational" or lower the values.