All orders ship from the Wornstar Clothing Headquarters, Lake In The Hills, IL, USA. All orders placed on this site are subject to product availability and will be shipped according to Wornstar Clothing shipping policies. We will process your order once received. Stage Clothing orders are hand made and take on an average 2-4 weeks to ship out, but it could be longer depending on availability of materials to produce the item and work load in the custom studio at time you place your order. If you have an important event and need your item rushed please contact us at email@example.com to make sure we can meet your date. All Stage Clothing custom work must be pre-paid in full before any work is begun, including consulting and design stage, and to be added to the queue.
We are not responsible for lost, stolen, or damaged packages. If you require special services such as faster shipping method, signature upon delivery, insurance, please contact us at firstname.lastname@example.org prior to placing your order to make payment arrangements for those services.
Processing and Shipping times
Orders for in stock items usually ship in 1-2 business days. Orders for in stock items placed by 11am CT during weekdays usually ship same day. When you place your order, please allow time for processing in addition to the time it takes for the box to get to you once it has shipped. Once your order is shipped you will receive an email with any tracking information available - you can check order status by logging into your account. Please be sure that you correctly type your email when signing up for an account or placing your order.
Keep in mind that USPS service guarantee are suspended if delays are caused by bad weather or other disasters. We cannot refund shipping fees if your package arrives late due to any shipping delays along the package route. We cannot refund shipping fees if your package does not arrive or is delivered to another address due to customer mistyping their own information upon ordering.
We may not be able to ship to hotels, some mail forwarders and/or PO boxes depending on the location or if there are known issues with the location. USPS may not be available to all locations.
Wornstar Clothing ships via USPS (United States Postal Service). USPS is traditionally cheaper than other shipping options and does not provide detailed tracking information. If you require other shipping methods like Fed Ex or UPS, please email email@example.com prior to placing your order to organize shipping.
We do not offer drop shipping or blind shipment.
USPS First Class packages are not trackable. Once it has been shipped from our warehouse it’s out of our control. There is no way to track packages. They are also not guaranteed services. First class mail can take up to 2 week or more in the United States. First class mail is low cost and used at your own risk, and is not recommended for orders over $100.
USPS Priority Mail is guaranteed (up to $50) and trackable. Priority mail can take up to 3-5 business days, in the US, once shipped.
All of the quoted transit times are in business days, and do not include weekends, US holidays, etc.
International orders are shipped using USPS which is the US Postal Service. For postal orders, the packages are handed off to your countries postal service for 'door-to-door' delivery. There are two options for postal shipment, First Class International and Priority Mail Express International.
First Class International packages are not trackable. Once it’s been sent it’s out of our control. There is no way to track it and there is no proof of delivery or shipment. (That's why it’s so low cost!). It also doesn't have expedited brokerage, which means packages can "sit in customs" for up to 4-6 weeks. Although this is rare it does happen. Packages are sometimes not delivered at all (1% of cases), so this method is to be used at your own risk! However, it is generally fairly dependable, arriving with a week or two most of the time.
Priority Mail Express International Service comes with tracking and is insured. It is more expensive but has expedited brokerage which means your package will zip through customs and has the added protection of $100 free insurance coverage. We've rarely had an express package lost (although sometimes it will be returned if the destination address is wrong), and it is recommended for international packages.
You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods. First Class International and Priority Mail Express International are eligible for these fees. There is no way for Wornstar (the shipper) to predict your country's customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your countries postal system may charge you. There are some services that can estimate the duty/taxes, while they're not 100% accurate they can be helpful (Duty/Tax Calculator). Keep a printout of your email receipt as you may have to send a copy to your customs office. If you do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc - we cannot issue any refunds.
Our shipping system is completely automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as "gift", "sample", "educational" or lower the values.